Hospitality Manager
Job Title: Hospitality Manager
Location: BigShots Golf St. George
Job Type: Full-Time
Reports To: Assistant General Manager
Lead the Vibe. Elevate the Experience. Set the Standard.
At BigShots Golf, we don’t just serve food, fun, and golf—we serve experiences worth coming back for. As our Hospitality Manager, you’ll be the driving force behind those unforgettable moments. You’ll lead from the floor, support your team, and make sure every guest feels like the VIP they are. If you’ve got a passion for service, a knack for leadership, and an eye for operational excellence—we want you on our team.
What You’ll Do:
- Lead, coach, and inspire a team of front-of-house support staff to deliver next-level service
- Ensure smooth day-to-day hospitality operations across the venue
- Handle guest feedback, concerns, and in-the-moment recoveries with professionalism and care
- Schedule staff efficiently based on venue traffic, ensuring coverage and cost control
- Monitor and maintain service quality standards, cleanliness, and vibe across the venue
- Uphold and enforce company policies and procedures
What We’re Looking For:
- 2–3 years of hospitality management or supervisory experience
- A confident, people-first leader who leads by example and builds strong team culture
- Excellent communication, conflict-resolution, and decision-making skills
- Detail-oriented and process-driven with strong time management abilities
- Ability to handle fast-paced, high-energy environments with a cool head and warm smile
- Financial acumen, with experience managing budgets and labor
- Familiarity with scheduling platforms, POS systems, and basic office software
- Flexibility to work nights, weekends, and holidays
Why You’ll Love It Here:
- A leadership role where fun and professionalism go hand-in-hand
- Be part of a team and brand that’s growing fast and shaking up the game
- Enjoy discounts on food, drinks, and gameplay
- Opportunities for career growth and personal development
- You’ll help create the kind of atmosphere that guests can’t wait to come back to
If you’re ready to lead a team, elevate the guest experience, and bring the energy every shift—this role is your perfect match. Apply now and help us make BigShots Golf the most talked-about spot in town.
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